Terms & Policy

Make A Booking

In order to secure your booking, we require a valid gift voucher or coupon and bring it with you for your treatment. 
Please arrive 15 minutes early to fill in your client card.
We require 50% deposit when you make the appointment.

Cancellations and Rescheduling Policy

Please read our policy carefully prior to booking. If you have any questions regarding cancellations or rescheduling please get in touch with us.

To avoid losing your coupon or voucher, we require a minimum of 24 hours notice for any cancellations or requests for rescheduling a booking. For cancellations or rescheduling of less than 24 hours of the original appointment or failure to arrive for your appointment, 100% of the treatment cost will be charged. If something unexpected happens, please send someone else on your behalf for the treatment should you be unable to attend the appointment.

We will redeem your coupon or voucher for no shows.

You will be refunded should you cancel outside the 24 hour minimum notice period.

If you have got a Voucher or Coupon you must bring it with you for your treatment.

Heavenly Retreat will send you an sms message to your mobile as confirmation of your appointment. Please notify us of intent to cancel or reschedule the booking.
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